Service as Well as CNC Machine Performance Key to Manufacturer’s Productivity Improvements
April 24, 2012
Morbark, Inc. is the industry leader in heavy-duty wood harvesting equipment known for performance and reliability. So Central Machine Shop Director, Joe Faber wasn’t about to settle for anything less in his CNC machines.
“When we were ready to add some new CNC machines we looked at all of the options and were most impressed with the Gosiger organization’s thorough knowledge of manufacturing and the capabilities of the Okuma products. We checked with other manufacturers who had switched to Okuma CNC machines from Gosiger. Everyone we spoke with beat the drum for the quality of the Okuma products and the technical support and service from Gosiger.” As a result, Morbark now has two Okuma horizontal machining centers and an Okuma vertical mill.
"We used to have one operator program each CNC machine – each using his own method. With Gosiger’s assistance we now have one operator in charge of multiple machines, we’ve standardized programs, and are addressing tooling and tool life management, crash avoidance and other issues.”
Morbark also took advantage of Gosiger’s training classes that helped them learn new methods for programming and more. For example, one part they make has over 1400 holes. By improving the programming and taking advantage of the CNC machine’s greater speed, the company reduced some processes from 8 to 1.5 work-hours.
“So far working with Gosiger has been a great journey.” Joe says. “They respond very quickly to any questions, and when we’ve needed service they’re on our floor within 24 hours, and often that same day. More important, the technicians are knowledgeable and able to get us back up and running quickly.”