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Service & Support

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Service Call Center
For 10 years Gosiger has offered a fully staffed call center that can provide remote technical service. Call 866.385.2798 or email callcenter@gosiger.com for a fast, reliable response.

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We've Got You Covered

Gosiger provides unmatched technical service and support for every machine it sells. As a family business with more than 90 years of machine tool experience, we know how important it is to get you up and running – and keep you that way – as quickly and efficiently as possible through all of these services:

Expert Installation

Technical Training

Spare Parts

Preventative Maintenance

Certified Technicians

Machine Tool Rebuilding

Preventative Maintenance Options

We're confident in the quality and reliability of Gosiger machines. But even the best-made equipment needs to be properly maintained. In the past, the ideology was, "If it's not broken, don't fix it." A better way to approach machine maintenance is, "If it's not broken, let's keep it that way." Completing timely maintenance on the machine tool over time will minimize catastrophic breakdowns and will reduce the total cost of ownership. Problems are recognized earlier and the chances of complete machine breakdown is reduced. Machines will work at full efficiency and create profitable uptime while reducing downtime.

Cost of Ownership with and without a preventative maintenance plan
PREVENTATIVE MAINTENANCE PLAN

A lower-cost option Gosiger provides is the annual machine inspection. With this option, the annual inspection gives you the confidence that your machine is in top operating condition. 

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iFP PREVENTATIVE MAINTENANCE PLAN

Protect your parts washer with a series of inspections and follow-ups to keep your machine running smoothly for longer.

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Prepaid Service

Because our customers expect more from their Okuma equipment, we are offering a Special Customer Protection Package to ensure optimum machine performance. This agreement between you and the Gosiger Service Department will ensure quality service at a reduced rate. You can schedule service directly with Gosiger - Gosiger service technicians will provide top priority service for all your repair and maintenance requirements.

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Service Contract

We're confident in the quality and reliability of our product line, so offering longer and more comprehensive warranties is an easy decision.

Here's what we do:

We provide you with the first-year parts and labor warranty, and then for up to four more years, we provide labor warranty free of additional charge. 

Here's what you do:

You allow us to keep your new machine in optimal condition by purchasing an annual service contract. This includes a PM inspection, and for each contract, you get the next year's labor and travel FREE!

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Replacement Parts

Gosiger sells and services the most reliable CNC machine tools available, yet even such robust machines require replacement parts from time-to-time.

That’s why Gosiger maintains a constantly updated $10,000,000 spare parts inventory and an automated picking and invoicing system to provide quick delivery. This commitment plus direct access to OEM parts inventories means Gosiger can immediately ship a requested part 90% of the time. At your request, those parts can be delivered the same or next day.

Looking for an alternative to the cost and lead time for a new replacement part?  Gosiger is an authorized representative for Okuma's repair by exchange program.

Gosiger’s knowledgeable staff is available to take your parts order from 8:00 A.M. to 8:00 P.M. Monday through Friday. Other times our answering service ensures that you can order the parts you need 24/7.

Quote PartsRepair By Exchange

Training

Getting the most out of your CNC machine tools may depend on how well your machine operators know the ins and outs of the equipment.

And that’s precisely the reason Gosiger offers technical training by OEM certified experts. From hands-on programming instructions at regional offices to basic mechanical and electrical maintenance training held at centralized locations, Gosiger offers a wide variety of training opportunities. We can even arrange for a trainer to work with your large group or provide machine specific training in your own facility.

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Training a customer on a controller

Video Conference Assistance

Have you ever been on the phone with a Gosiger tech support engineer and wished that you could show the person helping you exactly what you were seeing?  Our support team uses Microsoft Teams to make sure we can help you solve your problem with as little friction as possible, so if you find you're having an issue that requires visual cues, ask us to hop on a Teams call with you.

24-Hour Technical Service

If you require service any time, day or night, just one call to 866.385.2798 gets you a fast, reliable response from Gosiger service.
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