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Service & Support

24-Hour Technical Service

If you need service any time, day or night, just one call to 866-385-2798 dispatches fast, reliable Gosiger service.

We've Got You Covered

Gosiger provides unmatched technical service and support for every machine it sells. As a family business with more than 90 years of machine tool experience, we know how important it is to get you up and running – and keep you that way – as quickly and efficiently as possible through all of these services:

Preventative Maintenance Options

We're confident in the quality and reliability of Gosiger machines. But even the best-made equipment needs to be properly maintained. In the past, the ideology was, "If it's not broken, don't fix it." A better way to approach machine maintenance is, "If it's not broken, let's keep it that way." Completing timely maintenance on the machine tool over time will minimize catastrophic breakdowns and will reduce the total cost of ownership. Problems are recognized earlier and the chances of complete machine breakdown is reduced. Machines will work at full efficiency and create profitable uptime while reducing downtime.

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PREVENTATIVE MAINTENANCE PLAN

A lower-cost option Gosiger provides is the annual machine inspection. With this option, the annual inspection gives you the confidence that your machine is in top operating condition. 

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Replacement Parts

Gosiger sells and services the most reliable CNC machine tools available, yet even such robust machines require replacement parts from time-to-time.

That’s why Gosiger maintains a constantly updated $10,000,000 spare parts inventory and an automated picking and invoicing system to provide quick delivery. This commitment plus direct access to OEM parts inventories means Gosiger can immediately ship a requested part 90% of the time. At your request, those parts can be delivered the same or next day.

Looking for an alternative to the cost and lead time for a new replacement part?  Gosiger is an authorized representative for Okuma's repair by exchange program.

Gosiger’s knowledgeable staff is available to take your parts order from 8:00 A.M. to 8:00 P.M. Monday through Friday. Other times our answering service insures that you can order the parts you need 24/7.

Order PartsRepair By Exchange

Help Lightning

Have you ever been on the phone with a Gosiger tech support engineer and wished that you could show the person helping you exactly what you were seeing?  Now you can.  Gosiger has partnered with Help Lightning, an augmented reality solution, that lets our tech support be there “virtually” to help with your need.  Check out the video, and if you find yourself wanting to show the Gosiger tech what you are trying to explain, ask your tech support engineer to launch a Help Lighting session.

There is nothing to download, and it only takes a moment to receive a link to start an augmented reality session.

Watch Video

Training

Getting the most out of your CNC machine tools may depend on how well your machine operators know the ins and outs of the equipment.

And that’s precisely the reason Gosiger offers technical training by OEM certified experts. From hands-on programming instructions at regional offices, to basic mechanical and electrical maintenance training held at centralized locations, Gosiger offers a wide variety of training opportunities. We can even arrange for a trainer to work with your large group or provide machine specific training in your own facility.

Schedule Training

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24-Hour Technical Service

If you need service any time, day or night, just one call to 866-385-2798 dispatches fast, reliable Gosiger service.