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Gosiger Service
And Support

EXPERIENCE AT YOUR FINGERTIPS

For 10 years Gosiger has offered a fully staffed technical support center that can provide remote technical service. Call 866.385.2798 or email callcenter@gosiger.com for a fast, reliable response.

Contact Support

A Recognized Leader in Okuma Service Excellence

Gosiger is proud to announce that we have been honored with the Okuma Service Award. This prestigious recognition is based on our exceptional customer satisfaction, as measured by our Net Promoter Score. As a trusted partner, Gosiger is committed to delivering top-tier service for all of your Okuma machine tool needs.

REPLACEMENT PARTS

Even the most robust machines require replacement parts from time-to-time.

That’s why we maintain a constantly updated $10,000,000 spare parts inventory and an automated picking and invoicing system for quick delivery. This commitment, as well as direct access to OEM parts inventories, means we can immediately ship a requested part 90% of the time. Those parts can be delivered the same or the next day at your request. We offer two parts-replacement services to help get your machine back up as quickly as possible:

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Repair by Exchange

Looking for an alternative to the cost and lead time for a new replacement part?  Gosiger is an authorized representative for Okuma's repair-by-exchange program. Learn more on Okuma's website.

Repair By Exchange

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Request a Replacement

Our knowledgeable staff is available to take your parts order from 8:00 AM to 8:00 PM Monday through Friday. Outside those hours, our answering service ensures you can order the parts you need 24/7.

Quote Parts
 

TRAINING

Getting the most out of your CNC machine tools may depend on how well your machine operators know the ins and outs of the equipment.

And that’s precisely the reason Gosiger offers technical training by OEM-certified experts. From hands-on programming instructions at regional offices to basic mechanical and electrical maintenance training held at centralized locations, Gosiger offers various training opportunities. We can even arrange for a trainer to work with your large group or provide machine-specific training in your facility.

Schedule Training

VIDEO CONFERENCE ASSISTANCE

Have you ever been on the phone with a Gosiger tech support engineer and wished that you could show the person helping you exactly what you were seeing? Our support team uses Microsoft Teams to make sure we can help you solve your problem with as little friction as possible, so if you find you're having an issue that requires visual cues, ask us to hop on a Teams call with you.